Water Damage Restoration
Burst pipe, failed appliance or a flooded basement. We answer any hour, pull the water out, dry the structure to a meter reading, then rebuild what it wrecked. Spokane, Coeur d’Alene and the towns between them.
What our clients have to say
Good group of guys working here. Support your local business! Quick, responsive, and top-quality work. Will definitely use them again for a home renovation project.
If you are looking for a restoration company that offers mold remediation, storm damage repair, fire and water damage restoration services then I highly recommend Restoration Done. They are a certified restoration company in Spokane, WA. They are quick, knowledgeable and put the customer first. You will not regret choosing them to restore your home.
Restoration Done responded very quickly to our call and answered all of our questions and concerns. Their technicians are highly trained and experienced. They dispatched the crew in a timely manner and from start to finish the company was very professional.
Restoration Done is a great company. Mike is very knowledgeable, dependable and easy to work with. He worked with us to understand insurance and get the best possible outcome. I highly recommend this company.
Standing water becomes mold growth in about 48 hours
Water does not stay where it lands. It wicks up drywall and runs along joists into cavities two rooms from the leak, which is why a floor that feels dry on top can still start mold growth underneath inside 24 to 48 hours.
Answered any hour. Somebody picks up and a crew gets scheduled, not a voicemail box.
We meter rather than guess. Readings decide when your structure is dry, not a fixed number of days.
Dried and rebuilt by the same crew. No second contractor once the water is gone.
We dry it and we rebuild it. Most companies only do the first half.
We handle the whole sequence, not the first half. Most companies stop at mitigation and hand you to a contractor for the rebuild. We are licensed general contractors in both states, so the crew that runs the extraction is the crew that puts your walls back.
One company manages the entire project. Extraction and drying, then the drywall and flooring after.
Licensed general contractors in both states. The rebuild is not a referral we hand off.
One project manager throughout. You never re-explain your house to somebody new.
The same leak behaves differently in town, on the lake and out on the plains
We work the Spokane to Coeur d’Alene corridor, and the failure modes change as you move across it.
Two shops, Spokane Valley and Coeur d’Alene. Whichever side of the state line you are on.
We know what fails where. In-town plumbing, lake-house freeze-ups, rural septic and wells.
Free written estimate. Itemized, anywhere we work, before anything starts.
We write the claim so your adjuster approves it first time
Most water damage is billed through an insurance claim, and the documentation decides what gets paid. We photograph and film before anything moves, log moisture daily, and write the scope in the format adjusters expect.
Documented to your adjuster’s standard. Photographs, film and daily moisture logs.
Scoped in Xactimate. The format your carrier works in, so it clears first time.
We deal with the carrier directly. Where you would rather not.
What happens after you call
Four steps from your first call to a building back in use.
- 01
Give us a call
Reach a real person, day or night. We take emergency calls around the clock.
- 02
We assess the situation
A certified technician inspects the damage on site and identifies the source.
- 03
You receive an estimate
A clear, itemized scope and price, written so your insurer can work from it.
- 04
Paperwork signed, work starts
Once you approve, we begin immediately. No waiting on a crew to free up.
Frequently asked questions
When disaster strikes, how fast do I need to call?
Inside 24 hours. Mold can begin within 24 to 48 hours of materials getting wet, and the gap between a dry-out and a tear-out is almost entirely elapsed time.
Can I handle water damage cleanup myself?
Partly. Stop the water, kill the power if it is anywhere near wiring, then extract surface water.
What you cannot do without meters is confirm the structure is dry. Fans move air across a surface while the subfloor stays saturated.
How do I get water out of my basement?
Pump or extract the standing water, then deal with what soaked into concrete, framing and insulation. Basements dry slowly, with little airflow and cold ground, so they need dehumidification longer than the rest of the house.
Does homeowners insurance cover water removal?
Sudden and accidental discharge is typically covered. Gradual seepage and groundwater usually are not, and flood is a separate policy. We document the cause carefully, because that is what the carrier decides on.
What does water damage restoration cost?
It follows how much material absorbed water and how long it sat, not floor area. A kitchen leak caught the same day is a modest dry-out; the same leak found three weeks later runs ten times that.
Talk it through with someone who has done this before
Tell us what happened and we will tell you what it takes to put it right. The call is free and there is no obligation.
Licensed in Washington and Idaho · IICRC certified · Over a decade in business
The five steps, and why step three takes as long as it takes
Our IICRC certified technicians map how far the water traveled using moisture meters, hygrometers and thermal imaging before anything is opened up. Guessing means either tearing out dry material or leaving wet material behind a wall.
Water extraction pulls the standing water first, because every hour it sits is more absorbed into subfloor and framing. Then industrial air movers and commercial dehumidifiers go in, placed to the moisture map and re-read daily. A typical residential dry-out runs three to five days; hardwood, plaster and concrete can take two weeks. Drying stops when the meters read dry, not when the calendar says three days.
Contaminated surfaces are washed with detergent first and then disinfected, because disinfectant over soil does very little. Porous material that cannot be salvaged comes out rather than being dried in place, and is disposed of in line with state health department flood cleanup guidance.
The three categories of water
Category one is clean water from a supply line. Category two is gray water from an appliance. Category three is contaminated: sewage, groundwater, or water that has sat long enough to grow bacteria. Category three means porous material comes out rather than getting dried, and it is the single biggest driver of what a job finally costs.
Mold, and the licensing gap in both states
Neither Washington nor Idaho licenses mold remediation as its own trade, so anyone can call themselves a remediator in either state. Ask whoever you call for their IICRC certification rather than assuming a license covers it. Washington contractors are verifiable through L&I in about thirty seconds, and Idaho keeps its own separate register.
What we get called out for most
Frozen pipes are the big one here. They split through January and February, usually in an unheated basement, crawlspace or exterior wall. Water heaters at the end of their life, which fail all at once and empty a tank into the room. Braided supply lines behind a washing machine, dishwasher or toilet. Sewer backups in the older neighborhoods where the lines are original. Roof and ice dam leaks after heavy snow. Sump failure and groundwater in below-grade space.
Whatever the source, the goal is the same: get the water out, dry the structure back to its normal moisture content, and return the property to its pre loss condition. That last part is the half most restoration companies do not do.